Ordering & delivery
How much is shipping?
Shipping is free on every order. We deliver to the United States, the European Union, Japan, South Korea and Taiwan.
How long does delivery take?
Estimated delivery is 7–12 days after your order is processed. Orders are processed within 1–2 business days, and every order comes with tracking — you can follow it any time on our Track Your Order page.
How do I pay?
Pay securely at checkout with your card. Your payment is processed by Shopify — we never see or store your card details.
Can I change or cancel my order?
Email us as soon as possible at support@omnilume-us.com with your order number. If your order has not shipped yet, we will do our best to change or cancel it.
Returns & the free gift
What is your return policy?
Every order comes with 30-day returns. If something is not right, email support@omnilume-us.com within 30 days of delivery and we will take care of it.
How does the free gift work?
Buy any 2 items and a Christmas Gift Bag is added to your order FREE, automatically. No code needed — it removes itself if your order drops below 2 items.
My item arrived damaged or wrong. What do I do?
Contact us within 30 days at support@omnilume-us.com with your order number and a photo, and we will arrange a replacement or refund.
Travel Airtight Waterproof Storage Bag
Do I need a pump?
No. Press the button on the valve and push or roll the air out by hand — no pump, no batteries, and nothing extra to buy.
How does it work?
Pack your clothes inside the bag, zip it fully closed, then press the valve button and press the air out by hand. It goes flat in seconds — and stays flat.
How much does it hold?
It is a 20L bag (43 × 26 × 15 cm) — a whole trip of clothes in one bag, so the rest of your suitcase stays free.
Is it waterproof?
Yes. The TPU waterproof fabric and waterproof zipper keep your clothes dry and fresh.
Vacuum Compression Backpack & High Quality Vacuum Compression Backpack
How does the compression work?
Pack the compression lining, seal the airtight zipper and press the air out. The Vacuum Compression Backpack comes with your choice of a manual or electric pump; the High Quality Backpack presses flat by hand — no pump needed.
How much do they hold?
The High Quality Backpack expands up to 44L in a 19-inch carry-on size. The Large Travel Backpack holds 36–55L and comes in six colours.
Vacuum Clothes Storage Bags & travel cases
What sizes do the Vacuum Clothes Storage Bags come in?
S, M, L and XL — or save with the Set of All 4. A hand pump is available as its own option.
What is in the Toothbrush & Soap Cases set?
Choose the toothbrush case, the soap case, or the set of both — sealed with a lid, made for business trips and travel.
Still need help?
Email us any time at support@omnilume-us.com and we will get back to you.